If you’ve recently submitted your documents to verify your account, rest assured—we’re on it! Our Verification Team is working hard behind the scenes, and while it can take up to 72 hours to process your documents (plus up to 24 hours for our Payments Team to release any outstanding withdrawals), we know you can’t wait to dive into the fun!

We totally get that waiting isn’t the most thrilling part of the process, but keeping your account safe and secure is our top priority. We’ll have you verified as soon as possible!

Since verification is handled by our dedicated team, our Customer Support team won’t be able to provide updates on queue positions or timescales—but don’t worry! Just sit tight, and as soon as we’ve checked everything over, we’ll email you to confirm your verification or let you know if we need anything else.

We truly appreciate your patience and understanding.