Thanks for signing up with Bally Bet and we're happy to hear you've taken advantage of our Welcome Bonus. If you've not received your bonus funds yet this could be due to a number of reasons:

1. Firstly, you're only eligible to receive your Welcome Bonus once your bets have been graded. Please check that your qualifying bets match the criteria required in order to qualify for the bonus.
2. Once you've checked that you've qualified, the next step is to wait 24 hours for the bonus funds to be credited to your account. This can sometimes take a little longer, so we ask that you allow up to 72 hours to receive your bonus credit.

If after 72 hours of your qualifying bet being graded you still haven't received your bonus funds then our 24/7 Customer Support team are available to help. Simply click the chat icon in the bottom right hand corner of your screen to get started.